Shipping policy
Hypha Curates: Shipping Policy
This document outlines the procedures and responsibilities for shipping, cancellations, and returns when purchasing artwork through the Hypha Curates website. By placing an order, you agree to these terms. If you have any questions, please contact us at sales@hyphacurates.com
Shipping
Shipping costs and responsibilities
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For Buyers: You are responsible for all shipping costs, which are calculated based on the artwork's dimensions, weight & delivery destination. These costs are payable directly to the shipper. The only exception is where the Artist wishes to drop off the work themselves and you agree.
Delivery times
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The Artist will send out the artwork for delivery within one (1) week of receiving payment confirmation from Hypha Curates.
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Actual delivery times may vary due to factors beyond our control (e.g. courier issues, Artist location). Hypha Curates will not be liable for any delivery delays.
Delivery address & receipt
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It's your responsibility as the buyer to ensure the delivery address provided is accurate & complete. Hypha Curates is not responsible for delays or non-delivery due to an incorrect or incomplete address.
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Upon delivery, you (or a nominated recipient) may be required to sign for the artwork. Please inspect the artwork carefully upon receipt & note any damage on the delivery note before signing.
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The risk of loss & damage to the artwork passes to you upon delivery.
Condition reporting & exhibition inclusion
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For Artists: You must use Hypha Curates' systems for Condition Reporting to document the artwork's condition. This helps identify responsibility if damage occurs in transit.
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If an artwork is selected for a physical exhibition, the Artist pays for packing, transport & insurance both ways & agrees to use Hypha Curates' systems.
